I've had my carafe for about 5 years before the tab broke off. I contacted the manufacturer and went through the contact us, consumer inquiries. The company has been very helpful in trying to fix my problem. I was asked to send a photo of the carafe and lid. Now they are asking for my address! I'm thinking this means they are going to replace for free? I will update when I find out for sure

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Review 2 for Stainless Steel 2-Liter Carafe

Rating:

1 / 5

Bad lid

PostedApril 1, 2013

imqueen

from Great Bend, Ks

Would you recommend?No

I bought this carafe for my husband for Christmas. It was a good carafe until the lever on the lid that is pushed down to dispense coffee broke off, rendering the whole carafe useless. My husband really liked this carafe until the lid malfunctioned. I purchased the carafe at Bed Bath & Beyond but they said that they do not have replacement lids that I would need to contact the manufacturer about getting a replacement lid. I have tried to contact the manufacturer, OGGI Corporation, but cannot contact anyone because I do not have a password to get to the sight where I suppose I would need to be. I tried to enter my name & create a password but am just told that my name & password do not exist! Such a "run around" & all I want to do is buy a new lid. It appears other consumers have had the same problem with the lid. It's too bad because this could have been a great product if not for the lid. And it could be a fair product if
there were some consumer service in place to be able to get a replacement lid.

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Review 3 for Stainless Steel 2-Liter Carafe

Rating:

2 / 5

Poor design bad cap

PostedSeptember 15, 2012

Flegal

from West Chester, PA

Would you recommend?No

It has always been difficult to pour from caraffe to mug. Now the upper tab that needs to function to pour has broken off. Purchaed due to its large capacity

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Review 4 for Stainless Steel 2-Liter Carafe

Rating:

1 / 5

Bad cap - poor design or defective?

PostedAugust 18, 2012

jtothenthv

from South St. Louis County, MO

Would you recommend?No

Excellent all around except that the cap on mine fills up with coffee !!! which then comes out the thumb lever hole and goes everywhere when you take the cap off or tilt the carafe too far back. Since none of the other reviewers mention this major PITA and deal-breaker, it must be that mine is defective. I will amend this review when I either get a new cap from the manufacturer or return it.

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Review 5 for Stainless Steel 2-Liter Carafe

Rating:

4 / 5

Wish I could find

PostedJuly 13, 2012

NanaFran

from Bethesda, MD

Would you recommend?Yes

The carafe did great until a co-worker broke the thumb mechanism on the top. I bought a new one, but tried researching the manufacturer to see if I could purchase a new top so to have a spare pot available, but no luck in identifying their website :(

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Review 6 for Stainless Steel 2-Liter Carafe

Rating:

5 / 5

Excellent for the price

PostedJune 17, 2012

clifftay

from Olympia Fields, IL

Would you recommend?Yes

Filled this carafe with hot tap water @ 129 degrees. Checked the temperature after 15 hours and the water was 108 degrees and that was without preheating. That's pretty impressive in my book. The design and operation is simple.

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Review 7 for Stainless Steel 2-Liter Carafe

Rating:

4 / 5

Works great

PostedNovember 5, 2011

SteveBJ

from Middleton, WI

Would you recommend?Yes

I needed about 2 liters for some hot chocolate for an outing. After 5 hours, the hot chocolate is still really hot.

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2 of 2 found this review helpful.

Review 8 for Stainless Steel 2-Liter Carafe

Rating:

5 / 5

Best Ever!

PostedAugust 12, 2011

LovinThatCoffee

from Milwaukee, WI

Would you recommend?Yes

I was visiting this site to show a coworker the exact carafe that i use - to recommend it. I was inspired to write this review because i was blown away that the only reivew submitted ranked it ONE STAR.

This carafe is GREAT!!! I brew coffee everyday at 7 am and this carafe keeps it at or near steaming ALL DAY. I am often times working until 6 or later and the coffee is still hot.

Amazing airtight seal, great insulation, attractive form... all around this carafe is head and shoulders above anything else i have used. Unlike other carafes i have used, it easily holds a full pot of cofffee. I would recommend it to anyone.

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1 of 1 found this review helpful.

Review 9 for Stainless Steel 2-Liter Carafe

Rating:

1 / 5

Very disappointed

PostedMarch 1, 2011

diecastgal

from NW Arkansas

Would you recommend?No

Does not keep liquids hot for the amount of time you would expect:. After 8 hours, coffee is room temp. My old, plastic, carafe was able to do just that. Too bad I can't find another one like it.
Also: The handle cracked at the top where it connects to the carafe. I am 90% sure that it was not like that in the store.
AND: Gasket for lid became loose after just three attempts to use.

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